Business Banking · Current work
This one’s under wraps.
This is current work at TD, so I keep it behind a password. If you don’t have it, email me and I’ll send it over.
Case study 02 · TD Bank
Current Work
Business Banking: designing for companies that move millions
Since early 2026, I’ve been designing TD’s online banking for businesses, where companies send large payments, approve each other’s work and control who can do what. This page covers my work so far, starting with a new place for clients to get their statements.
Role
UX Designer, Business Banking
TIMELINE
Early 2026 – present
TEAM
Me, a design lead and a content designer
PLATFORM
Three business banking websites, on desktop and mobile
The context
In business banking, many people share one account.
Personal banking is built around one person making their own decisions. Business banking isn’t. TD runs three versions of its business banking website, for clients in Canada and the U.S. They do the same job, but each is organized a little differently.
Inside a client company, many people use the same account. Administrators decide who can log in and what each person is allowed to do. Some people prepare payments and others approve them, and every action is saved in an activity record called an audit log. So every screen has to answer two questions: who’s allowed to do this, and how will anyone know it happened?
Statements centre
Building a Statements centre for a website that didn’t have one.
Large companies banking through TD’s New York branch couldn’t get their statements, like account and interest statements and investment confirmations, on the website. Instead, they waited for them by email, usually two or three business days later, while TD staff sent them out by hand. The delays led to complaints.
The goal was to let clients view and download statements whenever they need them, right on the website. The other two websites already had a Statements centre, so I used it as a starting point and looked for what could work better.
The timeline was tight and there wasn’t room for research yet, so I built on patterns that already work for our clients elsewhere. It’s now being built.
WHAT SUCCESS LOOKS LIKE
80% of statements downloaded*
on the website instead of sent by email, within 6 months of launch
−75% fewer statements*
sent out by hand, within 6 months
+15% client satisfaction*
with online statements, within 12 months
*
These are the project’s goals, not results yet. I’ll update them once it’s live.
Filters
Filters, reorganized
The old filters were basic and inconsistent: some let you pick several options and some didn’t, and everything was crammed into one crowded side panel. I redesigned filtering as one consistent system. Filter categories sit on the left, like statement date, type, currency and legal entity (which company in a corporate group the account belongs to), and the options for each sit on the right. You can pick several and apply them all at once.
Applied filters show as small tags above the statements table, so you can always see what’s active and change it directly. The most common filters also sit right next to the Filters button, so a quick search doesn’t need the full panel.
Downloads
Download many statements at once
For businesses with lots of accounts, downloading statements one by one means a lot of repetitive clicking. I designed a way to select as many statements as you need and download them all in one zip file.
Audit log
Keeping the activity record up to date
Every new feature in business banking needs a record of who did what. Alongside the Statements centre, I updated the audit log so administrators can see when someone views or downloads a statement, and who it was.
Scope
What’s in the first release, and what’s coming next
Because of the tight timeline, the first release launches with the existing filters and a limit of six statements per download. The new filters and bulk download are fully designed and ready for the second release. It was frustrating to see my favourite work pushed back, but it taught me to design for the release we have while keeping the better version ready.
Designs
The second-release designs: the full page, the filters and the activity record.
Every screen has a mobile version, designed alongside the desktop one.
What I’m learning
A few months in, here’s what this space has taught me.
In business banking, even something as small as a download button means asking who’s allowed to use it and how it gets recorded. Every feature touches permissions, approvals and the activity record.
Next, I’m following the Statements centre through development and pushing for the second-release improvements. Once it launches, I’ll update this page with how it did against the goals above.